1) Pay As You Go - Just phone us and book a convenient appointment for an engineer to visit your business premises. (See prices below).
2) Registration Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support you will receive UNLIMITED remote technical support via phone and using state-of-the-art remote access software to fix your day to day IT problems. If it becomes necessary, an engineer will travel to your business site to resolve the issue.
You will be charged only for any additional time that is necessary whilst our engineer in onsite. We aim to respond within 4hrs and clear by end of next working day. We aim to clear 90% of problems remotely on the same day.
We are also offering TWO free Windows 10 Pro Software Activation Key with every new customer sign-up who opt for a yearly registration contract.
3) Full Support Contract - For a fixed agreed monthly fee depending on whether Tier1 Tier2 or Tier 3 support per workstation and Tier1 Tier2 or Tier 3 support per server, you will initially receive remote technical full support via phone to cure any problems using state-of-the-art remote access software and if necessary an engineer will travel to your business site to resolve the issue. We aim to respond within 2hrs and clear by end of next working day.
If you however, only need specific aspects of support, we can discuss and create a package that is "taylor-made" for you and your organization.
No call out charge of £75 + VAT if you are within a 5 mile radius of either of our offices.
We also charge for the first full hour and then by half hourly intervals. (Example: PAYG SOHO rate £30/ph: 1.5 hrs work = £45).